Return Policy – Vintage Paris

Our return policy is valid for 30 days. To qualify for a return, you must return the products to us within 30 days of receipt. After this period, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, products must be returned in their original and complete condition (packaging, accessories, instructions, etc.) to allow for resale. Any product that has been opened, heavily used, incomplete, damaged, or soiled will not be eligible for a refund. In certain cases, the customer may be held responsible for the depreciation of the product.

Non-returnable products

  • Personal items presenting a hygiene risk

  • Products for intimate or sanitary use

  • Hazardous products, flammable gases or liquids

  • Gift cards

  • Downloadable software

  • Certain health and personal care items

Cases of refund refusal

  • Any item showing obvious signs of use

  • Any item not in its original condition, damaged or incomplete, for reasons beyond our responsibility

Refunds (if applicable)

Once your return is received and inspected, we will send you an email confirming receipt and our decision to approve or reject your refund.
If approved, the refund will be automatically processed to your credit card or original method of payment within a few days.

Late or missing refunds

  • First, check your bank account again.

  • Then contact your credit card issuer: there may be a processing delay.

  • Finally, contact your bank: some transactions take time to be posted.

If, after these steps, you still have not received your refund, please contact us at:
📩 l.vintageparis@gmail.com

Exchanges (if applicable)

We only replace items that are defective or damaged.
To request an exchange, send us an email at:
📩 l.vintageparis@gmail.com
We will then provide you with an exchange form.

Return Shipping

To initiate a return, please contact us at:
📩 l.vintageparis@gmail.com
We will provide you with the return address and a form to complete.
⚠️ Any return made without a form will be automatically refused.

  • Return shipping costs are the responsibility of the customer.

  • If you are returning an item valued at over €20, we recommend using a trackable shipping service or purchasing shipping insurance.

  • We do not guarantee receipt of your package without proof of tracking.

  • Photos or videos of the product may be requested to facilitate processing.